Great ideas can pop up from anyone at anytime. Smart
organizations listen.
We engage with a wide range of stakeholders - investors,
consumers, employees, communities, non-governmental organizations
and others - and glean from their ideas and experiences.
Staying in touch with our customers helps us
develop essential products for a better way of life that deliver
superior returns to our investors.
We learn much from our employees for they are
our most valued resource. Their talent, diversity and commitment
are integral to our innovation and success. We also know being a
responsible corporate citizen in communities
across the globe is always the right choice. Whether it's providing
educational opportunities to our world's brightest youth or helping
families in need, we are dedicated to a better life for
everyone.
Sustainability 2015 includes clear metrics in each pillar that
the company will measure its progress within the framework.
| Stakeholder group |
Primary areas of
interest |
Examples of engagement |
|
Customers, shoppers and users |
- Improved health and hygiene
- Product affordability
- Good customer service
- Product sustainability, e.g. with sustainably sourced or
recycled content
- Product quality and safety
|
- Marketing and promotions, including cause-related
campaigns
- Environmental campaigns, e.g. recycling stations in Walmart
stores in Costa Rica and consumer education in Taiwan
- Scott Naturals Tube-Free bath tissue keeps paper waste out of
U.S. landfills
- Product labeling, including environmental labels such as the
Forest Stewardship Council (FSC) logo
- Consumer satisfaction surveys
- Phone calls, emails and direct mail
- Customer meetings
- Online information - e.g. Andrex sustainability zone and
Huggies sustainability website
|
|
Current and prospective employees |
- Reward and recognition
- Development opportunities
- Business performance
- Health and safety
- Fairness and equality
- Employee engagement
- Sustainability
|
- Team meetings
- @K-C intranet site
- @myHR intranet site
- Employee surveys
- Employee networks
- Town hall meetings with executives
- Community investment, e.g. matching employee donations
- Performance Management process
|
|
Suppliers |
- Contractual terms
- Sustainability requirements
- Fiber procurement policy
- Labor standards
- Quality and consistency
|
-
Sustainability guide for suppliers
- Risk assessments
- Fiber supplier audits
- Communication of our fiber policy
- Supplier Sustainability Summits
- Contract Manufacturers audits
|
|
Shareholders and the investment community |
- Business performance
- Corporate governance
- Sustainability
- Earnings
- Dividends
|
- Annual report and annual meeting
- Investor website and communications
- Regular current filings with the U.S. Securities and Exchange
Commission
- Ratings, indexes and questionnaires
- Over 200 meetings between executives and investors
- Half-day investor meeting on company strategy and results
- Participate in four analyst-sponsored conferences
- Investor Relations Quarterly online newsletter
|
|
Communities where we operate |
- Job opportunities
- Local impacts such as water use, noise
- Community relations
|
- Local media
- Community and volunteering programs, e.g. support for local
branches of the United Way of America, Community Partners and
matching gifts
- Community meetings
|
|
Governments and regulators |
- Legal compliance
- Public policy
- Corporate citizenship
|
- Advocacy by Government Affairs team and through industry
organizations on items such as waste and energy policy
- Meetings between Regulatory Affairs and government
representatives
- Meetings between mill staff and local government officials,
e.g. on discharge permits to air and water, incentives for energy
reductions
- Beyond compliance Environmental/Energy performance
programs
|
|
Non-governmental organizations (NGOs) and other interest
groups |
- Sourcing raw materials
- Environmental stewardship
- Labor standards
- Animal testing
- Shareholder resolutions
|
- Sustainability report
- Became signatory to the United Nations Global Compact
- Contribution to industry initiatives such as industry body,
EDANA's sustainability reports
- Direct engagement with NGOs including the Greenpeace, Forest Stewardship
Council, PEFC, European Water Partnership or the World Water
Council, Conservation international, World Resources Institute as
part of the Corporate Council and US Climate groups and WWF through
the Forest and Trade network
- World Business Council for Sustainable Development work
including Sustainable Forest and Paper Initiative, Future Leaders
Team, water, and ecosystems
- Sustainability Consortium partnership to support and be
involved in the design and development of a sustainable product
index for consumer products.
|
