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If you are inquiring about a particular product, the following information would be helpful:
Consumer Reference Code  
  This can be found on the back of the packaging, located with the phone number or the address for submitting questions or comments.
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  This is 11-12 digits long. For products on a cardboard core, it is printed on the outside of the core. For moistened toilet tissue products, it is printed on the back of the pack. Please note this is not the bar code.
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