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Sustainability

Our Stakeholders

OUR STAKEHOLDERS

Sustainability At K-C

Our Stakeholders

Many different groups can influence or be affected by our business. Communicating with these groups helps them understand our products and operations and shows that we recognize and consider their needs and concerns. The table below describes how we engaged with our key stakeholders in 2008.

Stakeholder group	Primary areas of interest	Examples of engagement
Customers, shoppers and users	Improved health and hygiene Product affordability Good customer service Product sustainability, e.g. with sustainably sourced or recycled content Product quality and safety	Marketing and promotions, including cause-related campaigns Environmental campaigns , e.g. recycling stations in Wal-Mart stores in Costa Rica and consumer education in Taiwan Product labeling , including environmental labels such as the Forest Stewardship Council (FSC) logo Consumer satisfaction surveys Phone calls, emails and direct mail Customer meetings Online information – e.g. Andrex sustainability zone and Huggies sustainability website
Current and prospective employees	Reward and recognition Development opportunities Business performance Health and safety Fairness and equality Employee engagement Sustainability	Team meetings @K-C intranet site @myHR intranet site Employee surveys Employee networks Town hall meetings with executives Community investment, e.g. matching employee donations Performance Management process
Suppliers	Contractual terms Sustainability requirements Fiber procurement policy Labor standards Quality and consistency	Sustainability guide for suppliers Risk assessments Fiber supplier audits Communication of our fiber policy Supplier Sustainability Summits Contract Manufacturers audits
Shareholders and the investment community	Business performance Corporate governance Sustainability Earnings Dividends	Annual report and annual meeting Investor website and communications Regular current filings with the U.S. Securities and Exchange Commission Ratings, indexes and questionnaires Over 200 meetings between executives and investors Half-day investor meeting on company strategy and results Participated in four analyst-sponsored conferences Investor Relations Quarterly online newsletter
Communities where we operate	Job opportunities Local impacts such as water use, noise Community relations	Local media Community and volunteering programs, e.g. support for local branches of the United Way of America, Community Partners and matching gifts Community meetings
Governments and regulators	Legal compliance Public policy Corporate citizenship	Advocacy by Government Affairs team and through industry organizations on items such as waste and energy policy Meetings between Regulatory Affairs and government representatives Meetings between mill staff and local government officials, e.g. on discharge permits to air and water, incentives for energy reductions Beyond compliance Environmental/Energy performance programs
Non-governmental organizations (NGOs) and other interest groups	Sourcing raw materials Environmental stewardship Labor standards Animal testing Shareholder resolutions	Sustainability report Contribution to industry initiatives such as industry body, EDANA’s sustainability reports Direct engagement with NGOs including the Forest Stewardship Council, Program for the Endorsement of Forest Certification Schemes, European Water Partnership, The World Water Council, Conservation International, World Resources Institute (Corporate Council and US Climate groups) and WWF-UK Forest and Trade network. World Business Council for Sustainable Development work including Sustainable Forest and Paper Initiative , Future Leaders Team , water, and ecosystems